Create an environment, where all journeys join in one perfect world for customers
We provide you with the ability to connect all your Hero journeys with a Customer Journey Framework, a logical parent defining all customer interactions with your company.
High-level Customer Journey Framework
Customer Journey Framework defines all customer interactions with your company, throughout multiple steps and phases. The framework provides you with a unique view on customer's happiness and highlights the biggest pain-points.
Detailed Hero Journeys
Each Hero journey is created from interactions defined in Customer Journey Framework. Hero journeys also give you an overview of what the minimum requirements or standards of each interaction are, what's done well and what needs a bit more love. The implementation of same interaction standards is the core of unified customer experience.
As your company evolves, the Customer Journey Framework changes as well. Each change can potentially break any of the Hero Journeys, or at least requires review. We've got you covered with notifications, whenever something important changes in the framework.
Access rights management
You want it all for yourself. Or you want some people to contribute as well. Don't worry. Our extensive access rights management gives you freedom. Choose who can see and who can modify the framework or any of the journeys. Give people anonymous access with the possibility to make comments, it's all in your hands.
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